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Customer Care

Refund & Returns Policy

Overview

All products sold on EricaxNicole are digital Canva templates, delivered instantly upon purchase. Because you receive immediate access to the files, all sales are final. We're unable to offer refunds, returns, or exchanges for accidental purchases, change of mind, or simply deciding a template isn't the right fit.

When We'll Make It Right

We stand behind what we sell. If something goes wrong on our end, we'll fix it. This includes:

  • Your download link doesn't work, or the file is corrupted or missing pages
  • You were accidentally charged more than once for the same order
  • The file you received doesn't match the product you purchased

How to Reach Us

Email us at hello@ericaxnicole.com (or use our Contact page) within 7 days of your purchase with your order number and a description of the issue, and we'll get it sorted quickly.

Before You Buy

Please review each product's preview images, included file formats, and license terms carefully before purchasing. If you have questions about a template before buying, message us and we're happy to help.